Privacy Policy

Anagen Healthcare respects your privacy and is committed to protecting your personal data in accordance with applicable Jamaican data protection law, including the Data Protection Act of Jamaica. This Privacy Policy explains how we collect, use, store, protect, share, and retain personal information.

Anagen Healthcare may collect the following information:

• Name
• Phone number
• Email address
• Address or location information (if provided)
• Date of birth or age, where relevant
• Appointment details
• Service requested
• Medical or health-related information voluntarily provided through forms, phone calls, visits, or consultations
• Payment-related information, where applicable
• Insurance-related information, where applicable
• Website usage information such as cookies, device information, and analytics data, where enabled

We may collect information through:

• Website contact forms
• Appointment request forms
• Phone calls or WhatsApp messages
• In-person registration
• Clinical consultations
• Laboratory or diagnostic service requests
• Email communication
• Website cookies or analytics tools, if used

Personal data may be used to:

• Respond to enquiries
• Schedule and manage appointments
• Provide healthcare services
• Maintain patient records
• Communicate with patients
• Process payments or insurance-related matters
• Improve our services and website functionality
• Meet legal, regulatory, professional, clinical, and administrative obligations
• Protect patient safety and public health where required by law

Health and medical information is sensitive personal data and will be handled with a higher level of care, confidentiality, and security.

Anagen Healthcare will process personal data fairly and lawfully. Where consent is required, consent will be requested, recorded, and respected. You may withdraw consent where applicable; however, withdrawal may affect our ability to provide certain services.

Personal information may be shared only where appropriate, necessary, and lawful, including with:

• Healthcare professionals involved in your care
• Laboratories or diagnostic providers
• Insurance providers, where applicable
• Payment processors, where applicable
• Regulatory or public health authorities where required by law
• Service providers who support clinic operations under confidentiality obligations

Anagen Healthcare does not sell patient personal information.

We use reasonable administrative, technical, and physical safeguards to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure.

Personal data is kept only for as long as necessary for clinical, legal, regulatory, administrative, and legitimate business purposes, and is securely deleted or anonymized when no longer required.

Under Jamaican data protection law, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Withdraw consent where applicable
• Object to or restrict certain processing where applicable
• Request information about how your data is used
• Raise a concern or complaint about how your personal data is handled

Our website may use cookies or analytics tools to improve the user experience and understand website traffic. You can manage cookies through your browser settings.

Where services are provided to minors, information may be collected from or with the consent of a parent or legal guardian, as appropriate.

For questions about this Privacy Policy or how your personal information is handled, please contact:

This Privacy Policy may be updated from time to time. The effective date shown at the top of this page indicates when the policy was last updated.